Privacy Policy

Effective Date: September 11, 2025

 

Groop AI (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including when you connect your Instagram or Facebook account to Groop AI.

 

 

Information We Collect

 

When you connect your Instagram or Facebook account to Groop AI, we may collect limited account information such as your username, profile name, profile picture, and account identifiers provided through Meta’s APIs. We also collect the content of messages, comments, and interactions that are necessary for delivering the features of Groop AI, including automated responses, inbox management, and comment-to-DM workflows.

 

In addition, we collect certain technical information automatically, including log data such as IP address, device type, browser information, and timestamps of interactions with our platform. This information is used for security, troubleshooting, and to ensure the reliable operation of our services.

 

 

How We Use Your Information

 

We use the information we collect solely to provide and improve Groop AI’s services. Specifically, your data is used to enable features such as receiving and responding to messages, automating comment-to-DM interactions, maintaining a unified inbox, and creating analytics or usage reports for your own account.

 

We do not sell, rent, or trade your personal information. We do not use your messages or account data for advertising purposes. Any sharing of data is strictly limited to service providers that help us operate our platform, such as hosting providers and infrastructure services, and always under strict confidentiality obligations.

 

 

Data Retention

 

We retain your information only for as long as it is necessary to provide our services. Messages and interactions are stored while your account remains connected to Groop AI. If you disconnect your account, or request deletion, your data will be removed. Technical logs may be retained for a limited period, generally no longer than 90 days, to ensure the security and stability of our platform.

 

 

Your Rights and Choices

 

You are in control of your data. You can remove Groop AI’s access to your Instagram or Facebook account at any time by adjusting your account settings within Meta platforms. Once you remove access, we will no longer collect new data from your account.

 

You also have the right to request deletion of your data at any time. Requests can be made by following the instructions on our Data Deletion page or by contacting us directly. Upon receiving such a request, we will permanently delete your stored information within 30 days and confirm the deletion.

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Security

 

We take the security of your data seriously. All information is transmitted using industry-standard encryption and stored securely. Access to user data is restricted to authorized personnel who require it to operate and support the platform.

 

 

Children’s Privacy

 

Groop AI is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will promptly delete it.

 

 

Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and the effective date will be revised accordingly.

 

 

Contact Us

 

If you have any questions about this Privacy Policy, or how your data is handled, please contact us at:

Email: support@groopai.com

Website: https://groopai.com